Attitude of Gratitude (that might sound cheesy, but I don’t care)

Good Vibrations Blog Inspiration ITF Neatbeat Neatbeat Style PIP

By a show of hands, how many of us have ever caught ourselves alone with our thoughts, whether it’s when you’re driving to work, enjoying coffee on the porch, walking your dogs on a gorgeous day or standing in your kitchen cooking dinner, and you’ve become so overwhelmed with a sense of gratitude for everything in your life that you get a little emotional about it (okay, so maybe you cry about it)?

Good, and just so you know, I raised my hand, too.

Of all of the Brigaders, I’m definitely not the first to start crying in the group. But, every once in a while I’ll find myself counting my blessings, in the middle of beautiful day or a not-so-perfect day, and I can’t control the overwhelming emotions when I think of all the #goodgood that I have been given in this life.


I still remember all of the time that I spent praying and I never want to take the relationships or my talents or the opportunities I have in my life for granted or not give appropriate credit and gratitude to everything that fills my cup. Which, can be easy to do, without realizing that you’re even doing it.


The act of being #grateful helps keep me focused and keeps my heart in check. It helps me to appreciate people in my life even more and realize everything that they bring to the table. It encourages me to use the talents and resources I have to be successful. And it reminds me that at the end of the day, I have the necessities that I need to have a really good life; amazing friends and family, a safe places to call home, food in my fridge and clothes in my closet.

So, each day, I make it a point to practice being grateful, because it’s something I think you have to work on each and every day.

ITF Notebook

If you come into my house on a normal day, there’s a good chance your gonna see a hot pink flamingo notebook sitting in my kitchen, where every morning I drink my coffee and write down things that I’m thankful for. I’m sure you’ve heard Heather Yurko talk about this a million times, but I promise you it works and it makes such a huge difference in how the rest of your day goes!


Sometimes I write down things that have happened, different people and relationships, sometimes I’m thankful for things that I’m working on or that I want to happen in the future and other times I write down conversations that I’ve had or advice that people have given me that I want to remember. Regardless if it’s one thing or ten, the act of physically writing what I’m thankful for helps keep the rest of the day in perspective.

Did you get stuck in terrible traffic on the way to work this morning? Oh, that’s okay, because you get to go home to a super fluffy, funny puppy who just loves you so much!

Love Notes

This is my favvvve-orite! First of all, snail mail is so underrated these days. I absolutely love when people send me mail! And even more, I love sending snail mail!


I always keep blank cards and stamps at home. That way, whenever I feel the need to, I can write up a little love note and send it to someone special! Now, these love notes aren’t always to say “THANKS FOR DOING SOMETHING FOR ME!” but sometimes it’s to say “You’re such a good friend” or “Hey, I know you’re going through some stuff but I really love you and think you’re awesome” or “Hi, thank you for inspiring me by cultivating a killer lifestyle”.

You never know what these love notes might mean to someone. For example, a faraway friend received a diagnosis with a terrible disease that she would have to manage for the rest of her life. Rather than sending her a text or an email, I wrote her a note letting her know that she inspires every day as I watch her overcome adversity and continue being a boss, running her own business. After receiving my note, she emailed me the next day and said “Thank you so much for taking time out of your day to let me know how much I’ve inspired you. I don’t know that anyone has ever done that for me! I’m going to frame your letter and put it in my office as a reminder that everything I do is inspiring someone else whether I see it first hand or not. Thank you!”

I might have cried a little when I got her response….

Remembering to Say Thank You (and giving real hugs)

Okay, so that sounds super easy and you’re probably like “well, duh, you’re supposed to do that anyway…”

But how often do we accidentally forget to thank people for something that they’ve done for us? Whether it’s thanking your best friend for reminding you what true loyalty is or your co-worker for making you laugh so hard you cried or your boss for taking time to talk one on one with you and give you some really good feedback or your momma for reminding you to use your Kroger points before the end of the month…all things that sometimes we forget to tell people we’re really thankful for.


And real hugs. Okay, so for a really long time, I wasn’t a hugger; hugs were weird, uncomfortable and had the potential to be super awkward. That was until, I can’t remember exactly what had happened that day but it was  really hard day for me, and one of my friends (not a super close friend either, just someone the I’d chat with at the gym, when we saw each other) came up to me that day and wrapped me up in the biggest most sincere hug and told me she was sorry for whatever was going on with my day. I turned into a puddle. A little, baby puddle of tears. Who knew that a big two armed hug held so much power.

Now, it’s nothing for me to run up to a friend or someone I hadn’t seen in forever or even someone that I meeting for the first time and give them a huge hug. Just because I want them to know how happy I am to see them and have the time to spend with them!



Because at the end of the day, it doesn’t matter what things we have, how much money is in our bank account or what title we have at our job. What matters are the people we roll, the company we keep and relationships that we nurture.

Try adding some of these practices to your life. I promise, you won’t be disappointed :)


That PIPn Kind of Love

Goals Good Vibrations Blog Healthy Living Inspiration ITF Neatbeat PIP


Think of last time that someone gave you a compliment; I mean like a real sincere compliment, whether it was about your hair, your outfit or telling you what a great job you did on a certain project.

Remember how that made you feel?

Think of the last time someone did something nice for you, when maybe they didn’t have to. Did they hold a door open for you when it was raining? Pay for your coffee? Surprise you with a FaceTime date when you had a rough day or while you’re out of town? Leave you a hand written note wishing you the #BestDayEver?

Remember how that made you feel?

Now, think of the last time that someone told you how thankful they were for you, how grateful they were to have you in their corner or how much they appreciate your help or your willingness to be their person or their sounding board.

Remember how that made you feel?

Those feelings that you just felt, all over again, even after the moment has passed, that’s the reason that we love PIP and the reason that we choose to live this lifestyle every day. PIPn impacts and affects people long after the moment has passed or the day is over.

The feelings a person has when they’ve been PIPd never go away.


As avid PIPers we make it a point to spread love and goodness as thick as we would spread Nutella, because we realize what a difference it can make in someone’s day, week, month or year. And the great thing about PIPn?

PIPn doesn’t cost you a single thing.

Let me elaborate.

Okay, yea, so you decided to pay for the person behind you at the drive through and they ordered 4 Trinta Double Whip Latte’s with an Extra Shot…but did you look through your rearview mirror and catch them frantically waving “thank you” and smiling from ear to ear?

You had to pay for the postage when you sent a card to someone in the mail…but remember that huge, good, two-armed hug they wrapped you in the next time they saw you because that little card made their not-so-awesome day a bazillion times better?

You held the door open for the person walking behind you when it was raining and you got stuck outside a little bit…but remember the smile and most sincere “thank you” they gave you?

PIPn pays YOU. Because just as awesome as it feels to be PIPd, it feels even more amazing, rejuvenating and rewarding when you do the PIPn.

That’s why we choose to spread love through PIP. Every day. Every month. Every year. It’s a lifestyle.

comment (28)

One of my most favorite quotes from one of the nicest, funniest gals on TV, Ellen DeGeneres,

“I have to say, it’s a little strange to actually get an award for being nice and generous and kind which is what we’re all supposed to do with one another. That’s the point of being a human.”

We wanna know how YOU #PIP! Spread some PIPn goodness this month and snap a picture of it or yourself, tag us in your pic on Instagram so we can share and re-post your story. Anyone who shares their #PIP story with us by February 29th will be entered to win some fun products and Neatbeat swag!



Ava’s Coming to the Palace!!

Good Vibrations Blog ITF Neatbeat Style PIP Video

Good Vibrations Blog


Ahhhh!! We’re so in love with this PIP!!

Our guest Ashley has been coming to see Heather for about 7 years now. She has shared with us on many occasions how Ava, her daughter wants to be a hairstylist when she grows up! Ashley was at The Palace last week, getting her regularly scheduled haircut and brow wax, when she mentioned that they just gave Ava’s room a good cleaning and afterward, they noticed there was a lot more space available. Ashley asked Ava what she wanted to do with all the extra room and Ava responded with, “I want it to be a salon.” Uuuuuuummmmmmm! Love, love, love! She also is into American Girl dolls and has the setup to make sure their wigs stay looking #neatbeatstyle!

It just so happens that Ava’s 8th birthday is next week and because we admire her awesome, spunky, independent spirit, she’s joining us as an Honorary Brigader at the Palace! If you’re in the salon on the evening of February 4th, be sure to say “Hi” to our girl! She will be helping us out with Hand Rituals, Dancing with guests and all kinds of “hairstylist”things!

Check out how sweet her reaction is when she got her birthday card from the Brigade! We just love how excited she is! This baby girl is the bees knees!


Why should you communicate to stay happy?

Why should you communicate to stay happy?

Neatbeat Style PIP


I love talking about communicating. I have found this to be one of the main skills that you HAVE  to be strong in to be an effective, leader, coworker or friend. When you have a to-do  list that you are constantly trying to get down to zero, but somehow always stays around 10 tasks, making sure everyone knows the role they play in each of those duties is huge!

So why or how does communication affect your happiness you ask?

1. Ensures less work for you. When you are communicating effectively to another person on what needs to be done, you are clearing the air for each other. This means less mess-ups. (big or small) It really blows when you have so much on your plate and if you would have just taken the 30 seconds to explain something in a little bit more detail you could have avoided the huge error  that was made, that you have to fix now:(

Another scenario

Now  I KNOW that I have told my husband to pick up something from the store or do something with the laundry and he royally messed it all up but I couldn’t think of a good story. So I asked him if he could remember any, (of course it wasn’t his personal mess-up ((or my lack of communication)) but this is perfect.

If she just would have communicated about these lemons, she’d
have her centerpiece.

2. It can make you and those around you more moolah.

Think about it. More communicating on what size font the document should be or what tools need to be at a job site can result in more cash money because it puts  you and the task at hand in the best position to accept promotions, upgrades or contests.

Lets say an important project is due at work and you really feel like it’s great so far but it could aesthetically use some work. You’re worried about stepping on the designers toes (the one who controls the aesthetics) so you don’t put your opinion in and communicate that the font is too small and unclear to read, there isn’t enough color or white space either. You turn the project into management and another team was picked over yours because it wasn’t legible or eye catching. Communication would have solved that!


3. It takes away the pit and anxiety.

Truly, this is the most important in my opinion. NOTHING is worth you starting to have anxiety or frustration because you are scared to communicate the challenge that you are having with someone or something. We get so worked up and let things go to far because we don’t want to stir the pot but in the end the pot is stirred big time because it went on for way too long and you’re ready to quit and blow the place up because someone doesn’t sweep their hair up after they do a haircut. Well after a few times of that wearing  on you, you COULD just say to them, “Hey, do you mind sweeping your hair up when you’re finished? If you need help, just ask:)” That would give you peace rather than dwelling over it for weeks and letting it take up mental energy that you could be using on being happy!!


Communicating can be uncomfortable sometimes, but it is always necessary and people will grow to respect and appreciate your courage, especially these days where no one seems to want to have a tough conversation, they just tattle to the boss or their bff and that is so not neatbeat style.

I want to hear from you! When was a time that communicating helped you dramatically OR is there something you want to communicate about but don’t know how to take the first step. Let me help! Comment below with questions and comments!





3 tricks to looking prettier

3 tricks to looking prettier

Good Vibrations Blog Hair PIP

I am so sure about this blog post that I know you’ll have to agree. Im a girly girl, I love anything makeup, hair, clothes, good aromas and all things to make me feel beautiful.

It surprises me how many women that aren’t familiar with little secrets of the beauty world and I know it’s not because they don’t put this as a priority but typically it has something to do with time or they just simply aren’t aware. Rest easy now girl, this will help you tremendously. Below are three rituals that I do on an extremely consistent basis and you should try them,even if you’re having an ugly day.


1. Eye Lash Extensions. These are the These will instantly make you look amazing and feel prettier. Now, if you have never wore them before don’t be scared, our Emily  is Xtreme Lash Certified and is an expert with these lashes to ensure the perfect application that doesn’t harm your natural lash. < big deal.

*If you can’t come in to get the real deal, you can purchase false strip lashes for one night. We apply them in about 15 minutes and then you’re out the door! These are pretty great too, they just don’t last like the Xtreme Eyelash Extensions. If you want anymore info on these services or a tutorial, comment below. We will make that happen!



2.  Great Lengths Extensions.  No brainer. No brainer. No brainer. In fact, I believe in this so much (because I wear them every. single. day) that if you watch the videos on our website, we will offer a free haircut ($53 value) and Blowout ($40 value) if you book an extension service. These could change your life!

*Mention this blog post when calling for your consultation!


3. Spray Tan Oh so dear to my heart. I get a spray tan once a week at Sun Tan City. I feel AMAZING every single time I do this. You look WAY prettier than normal, your skin feels smooth and you look younger. What is not to like about that?!? I know what you are already thinking if you have never had on before….. orange factor. If you go to a legitimate business, you will not feel orange. Trust me on this one ladies….. and gents too- some of y’all are a little pasty- a spray tan won’t kill you!

These three awesome tips will rock your world. If you are scared or unsure on any of these, please let me know.. I can and will help you every step of the way. You deserve to spice stuff up!


Tweet this out!

“If you look good, you feel good. If you feel good, you play good. If you play good, they pay good. #neatbeatstyle @Neatbeat_Salon”






4 tips for getting stuff done……. and not losing your mind

4 tips for getting stuff done……. and not losing your mind

Goals Good Vibrations Blog Neatbeat Style PIP

I wouldn’t say that I have the whole “structured” organization thing down pat. Not even close actually. What I do have is a definite ability to get sh!t done. Period. I hate to use a bad word but it’s appropriate for this topic. On every given day, I have a running list of about 20 projects/assignments/tasks that need to be done for Neatbeat. Aside from that I am a wife, a friend, a momma to Mia Clair and I have my workout routine that is a TOP priority AND THEN I have my big picture goals, ya know the one were my face is smack-dab in the middle of the cover of Forbes??

Now, my to dos may look different than yours but I talk to men and women all day long and everyone is just so busy. My goal is for all of us to feel the way Deepok Chopra feels about his life, he says, “My body is busy but my mind is not.” POWERFUL!!!!!  If you can calm your mind, and funny…. I have a blog to help out with that, than that is 80% of the struggle, anxiety, and feeling like there is no time for anything else.. like a freakin bubble bath!!!

Other than getting your mind right mentally each morning, and that is the MOST important, the next step is scheduling of your time… which brings me to some great resources for keeping up with life.


1.Your phone is your best friend. If it’s smart.

The second someone tells me something they need, I IMMEDIATELY will go to the “notes” section of my iPhone and type it in quickly.

The second someone asks me about a date they would like to connect on, I check my calendar, see if it’s a go ahead, and plug it in.

Then, I set up two alerts, one to alert me the week before and one for the day before.

^If you don’t do that last step, may the odds be ever in your favor for showing up to that event!


2. Your planner can reduce your stress. 

This is great also because you can check to see what yours days/weeks/months look like; it’s all right there in front of you and technology doesn’t get in the way if your phone is about to die or you lost it. But the key is to ALWAYS HAVE IT ON YOU.

This is why I do the phone calendar because my phone stays with me at all times. A planner (especially if you have multiples) can be left at home or in the car, resorting to you having to change around appointments, which eats up time AND is just another addition to your to do list.

However, some people HAVE TO WRITE IT DOWN… with a pen and paper, if this is you, definitely check out Erin Condren, her planners are the best and the prettiest and the funnest!


3. In addition to…

The gigantic dry erase calendars you can put on your wall at home. I would NOT have this be what you consistently use to keep organized but another form so the whole family can see where everyone needs to be. If you are out running errands and you know you made three appointments that day in your Erin Condren planner or your phone, transfer them to the board so it can be used as a back up and to inform everyone else. Communication is king!

PIP tip: Name the board something really cool, like have a contest at home to where you all come up with a name for it that way when you ask if they wrote it on Speedy Gonzales, they know exactly what that means.


4. A hodge podge

Just to spit off some last things. If you are looking at your planner, whatever form you use, and you see that there is a lot going on in the next three weeks, or that the second week in November is giving you anxiety already- CUT THE CORD! Literally make a line or a note that says, “No more. In order for me to be the best friend, wife, girlfriend, co worker, mom, dad I can’t take on anymore this day.” That’s not selfish, that is smart. For more tips on saying no, check out this beauty.


  • When choosing times for appointments or meetings, choose times you know that work best for you. Sounds obvious I know, but if you make an appt for 9 am knowing that you typically don’t like to leave the house until 12, than don’t make it.
  • Before you start filling that week up, ask yourself, is this a top priority? If the answer is no, get back with that person during a less busy time or just say no. (So you don’t forget to get back with them, add it to your phone or calendar in two weeks as an event and don’t forget to set your reminder!)
  • Try and create a good amount of space between events. If you know you already have three events going on in two weekends and someone asks for your time during those weeks, you can always politely turn them down and say, “I am free (5 weeks from now!)”

I would love feedback from you to share in the comments below. What works for you with managing your time? It may be able to help myself out and another groupie! Share the wealth:)


3 awesome ways to have Happy Days plus Bonus Printable!

Good Vibrations Blog Inspiration ITF PIP

I was just having a conversation with one of my totally cool, selfless, down to earth, and hardworking guests Chrissy (can you tell I really like this woman?) and we were talking about finding the good in all situations. I have always believed that when you are faced with a scenario, you have the choice to seek the good or the bad. AND when we take action with something, we can act out of love or fear. Thats it. Four different scenarios in this life and choosing one over the other results in two drastically different outcomes.

Which got me thinking, what do I do for my soul to set myself up to choose the good, and act out of love? Which in turn, creates a very happy life. The answers came so easily for me because I have rituals that I don’t skimp on, they are done ALL the time, which results in an incredibly happy and humble life.

1. Gratitude. Write it Down. Now this is at the top of the list for a reason. Gratitude changed my life in 2007. I learned it on such a deep level and to have this appreciation for ALL things that come into your life makes every situation easier. When something real crappy happens to me, I am thankful. When something really fantastic happens to me, I am thankful. And ya know what? Not a lot of crappy things happen to me:) and I am so thankful for that!!!

Below is the insert that we put on the front inside cover of every single PIP Book we gave away the night of our Partaay. My wish is that all our Groupies take note and adopt this life changing action!

PIP book insert Final

2. PIP. I was walking walking into Kroger about two weeks ago and there was an older couple walking out. The woman looked STUNNING. She had on a pretty peach flowing dress, her hair looked something like Marilyn Monroe, jus the right touch of jewelry and she walking with her arms wrapped in her husbands. She just looked so pretty. I couldn’t help myself and before I knew it, I was yelling across the parking lot, (I’m easily 50 ft away from her) “You look so beautiful today!!!” Her reaction was so cool, she couldn’t believe I was talking to her and she said thank you two times in a row! Going out of your way to make someone else feel very special, makes your heart happy. It just does.


3. Wake up. Be Quiet. This is what I’d like to call a double whammy. It is proven, over and over again that when you wakeup at least 1-2 hours before you need to start your daily activities that you have a more productive, less chaotic day. In early January this year, I was laying in bed reading a blog from Entrepreneur magazine that talked about the difference between Successful people and Unsuccessful people. As I read I was happy to find out I had many traits of the Successful except for watching too much Tv and I love Vampire Diaries, Pretty Little Liars, SOA, The Walking Dead and The Originals to be changing any of that…. that’s just non negotiable. The one thing I did want to change was the time I woke up. I used to jump out of bed at the last second, leaving just enough time for me to hop in the shower and get ready before I left the house. Since January, I have consistently woke up at 7 am to do my morning rituals and the ease on my energy and brain that early has made all the difference. The rest of the day just flows so much smoother.

*On to the Be Quiet part. I know this can be tough for those of you who don’t practice now but closing your eyes and sitting in silence for at least 5 minutes is so important. If you have no clue how to do it, count your breaths, if you lose count, start over. (I learned that in a Deepok Chopra and Oprah course)

 FREEBIE! Below, I have a free printable for you to print out, maybe frame and put somewhere that you can see every morning! You can choose from black or white:)


Grab it here in black!

Grab it here in white!

A Big Ole Thank You

Good Vibrations Blog Inspiration ITF PIP

I woke up last Friday morning, around 3 am thinking about the day that had finally come. I made coffee and sat on my couch, wrote down some things I was thankful for and then the gratitude starting to flood in….. literally.

I have waited for the day of the Grand Opening to my salon  f.o.r.e.v.e.r.  it seems like and as I sat there in my living room in the small “cozy” apartment that I live in, I thought about all the people that helped me get this far. As I thought of my best friend Terbear, I got so emotional I went into the hiccup cry!! The loyalty, love and friendship that she provides my life with is a DIRECT enhancement to the success of myself and Neatbeat.

photo 2

I was excited and calm all day but in the back of my mind my biggest fear was of no one showing up. As I got to the salon, some girls were there frantically gathering  last minute details to the partaay, my family was there and I began to breathe. The people that I loved most where the ones that WERE there, making sure the night would go exactly the way I had specifically explained for months.

The Brigade brought me into our break room and had some killer surprises planned out for me, we were all emotional and filled with love, respect honor and loyalty…… these are ingredients that build an empire and leave a legacy.

They made me this little video the morning of the Partaay, I just love it so much.

One thing I know for sure is this: I have the best. My team, the Neatbeat Brigade is hands down and hand selected a team of Champions. We only have the best… the best hearts, the best motives, the most compassion. I thank God so often when I think of the 10 girls that make up the best salon in America.

A few more points that I wanna touch on before I wrap it up with Good Vibes for this week. One of my favorite parts of the night was when me and Terri were standing by the door and she looked at me and said “Look at this, this is only the beginning.” At that moment there were people EVERYWHERE, I felt so alive and humbled in the truth of her statement… she was right, if this was only the beginning………. where in the world are we headed?!?!?!?!?!?!!?

photo 1

P.S  You will see that Good Vibes is brought to you by a new fancy shmancy Neatbeat Style Website! Please browse around and get to know us better!


Are You a Rockstar Boss?

Are You a Rockstar Boss?

Goals Neatbeat Neatbeat Style PIP

Scrolling through Facebook the other day, I came across a blog article that caught my attention. Mainly because I saw that a member of our Guest Care Team tagged me in the post and when I read the headline, “12 Personality Traits that make you a Rockstar Boss” I couldn’t wait to open it… I really dig that kind of stuff:)

As I read the opening paragraphs I thought to myself, “This Catherine Clifford knows what’s up!!” many people would like to think they are a great boss but the jury may still be out when considering what their team has to say. Check the article out for yourself, there are FANTASTIC POINTS that you can use for some good ole self evaluation, if you’re the head honcho or Chief PIPr like me, (Positively Impacting People) take note, your may read through it and find you’re the Chief NIPr (Negatively Impacting People) and in that case, take lots of notes.


After reading the article I thought on some key points of difference that I think Neatbeat tries very hard to excel at. We’re definitely not perfect in these areas but we are aware and always learning and communicating about these main topics. I thought I’d share! I believe these points are a must in leading a team of extraordinary human beings for a couple common goals: love and profit. Not to be confused with Love for Profit:)

1. Think Positive. (Just like the article) I mess up about 100x a day. The Neatbeat Brigade (what we call our Salon Team) is so cool they love me anyway!! I bet I know why too, when they mess up, I rarely EVER EVER get frustrated, I stay cool ask what we’ve learned from the situation, and what we plan on doing differently in the future.  We stay positive and always end the quick meeting on a good note. Then if it happens again….. we spank them…. simple as that.


2. Admit when something is your fault.  This IS NOT a sign of weakness, it’s a sign of strong security, confidence and impeccable leadership skills. I say pretty often, “That was not your fault, that was my fault.” or “I am sorry, that didn’t get done the right way because I didn’t communicate exactly what I wanted done.” Now, the coolest thing, is when that type of vibe starts to flourish (from the top especially) you hear other teammates apologizing for something they did wrong. It creates a Culture of forgiveness and communication. Which is rare, and how you get on Forbes. (Look for us in the future!)


3. Praise. Praise. Praise and Praise. I was driving down a local express way one day about two years ago listening to one of my Podcasts with Brian Tracy and he had a guest on the show. I will never forget what this guy said. “Being a cheerleader for your team is MORE important than your P&L.” I was so inspired and honestly, a little relieved when I heard that. If you go above and beyond with your team to praise them, it will directly affect your P&L. Sometimes so much, it brings me to tears. When your team has an honest love for you, you can feel it in their workThey want you to bring them in your office, dance with them, and look at them with a very strong tone saying “If it wasn’t for you, this company would not be here!!!!!!!!!!!!!!!!!!!!!!!!” Can you imagine what that feels like? Ive been told, pretty dag on good.



4. Communicate. Whew, this is a biggy. I am learning and growing so much everyday and when you think you’ve mastered this one, there is always more to learn. Also, when you think you’ve communicated everything under the sun, you usually haven’t. At least not me. We discuss opportunities for growth and feedback in our “Individuals” (monthly one on one meetings the members of the Brigade have with me) and really not any other time. If it is something that has been brought to my attention that I can’t let happen again, than we will have a quick coaching session, but other than that, it’s once a month with you and that individual. Not EVER in our Dance Parties (team meetings) because that just gets ludacris….. one person has a slight issue and then you have 10 people looking at you, getting ready for combat .No thanks. Feedback is quick to the point, and from the heart. NEVER in a way of bullying. That’s so not #neatbeatstyle


5. Be the mentor. Just like Catherine says, instead of telling them what to do, we need to show them what to do. If there is cleaning to be done at the end of a shift, are you right along side of your team helping out if you can? Are you stepping in to help out with a blow out, mixing color for an artist running behind or jumping in answering the phone to help Guest Care out? Don’t get me wrong, this can be hard. Your’e thinking, I’ve worked my butt off to get here and I’ve already put that work in. But if we all thought like that, where would we be? Leaders like that, don’t PIP (Positively Impact People) millions. Leaders like that don’t save lives (literally) and they sure in the hell won’t make it to the true top…… the top that has to do with respect, honor, loyalty and money. Lots of it.


Bonus: Now this one is pretty important. Encourage feedback…. on yourself. At the end of every individual I have with my team, I end with them having the opportunity to give me feedback on how I can be a better Chief. This is so vulnerable, but I also crave it because I want to be so good for them. When you know your flaws- from others opinions- the ones you happen to lead on a daily basis, and you work to make yourself better in those areas….. magic happens:)

I hope you found great insight in this post. If you have any questions or comments, write them below or shoot us an email at